on May 13 I exchanged my points for a prize but today, May 16, it is still waiting for validation. I wonder if it is normal ,I read that Prizes are sent in 1 week. please ask me for more information
Hello, with the holidays I think everything is a little late. I won a prize on May 6 and it was validated on the 14th. (and still not sent.) So I don't think we should worry. You can always contact customer service within a few days if nothing changes. 😉