Player Mwawa posted a message on 21/08 10:57 on the MadLotto Forum: prize reception. Answer him on MadLotto and exchange with other players

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Subject :  prize reception
Mwawa
21/08/2011 10:57:22

my prize was supposedly sent on 20/06/2011 and I still haven't received anything!
answer from customer service: they are waiting for a return from the post office! it was a recipe book pasta and riceottos and I am still waiting
.............
Maybe there was a mistake on their part when sending it, (myAccount Details were correct) but in the meantime I don't have my gift:))) prize had

this problem around 20/06/2011?
Thank you for your answer
Mwawa

Mwawa
23/08/2011 10:31:10

Thank you for your answer which proves the seriousness of your forum.
my address was correct and anyway, we are in a village of 80 inhabitants, where the postman knows everyone.
I will nevertheless go to the post office to see if a package has not stayed there.

Sincerely
Mwawa

webmaster
1629 
22/08/2011 12:54:57

Hello 🙋 We

do what it takes to ensure that our members are satisfied, but it is only natural that La Poste should assume its share of responsibility. Prizes that do not arrive at their destination, fortunately this happens rarely, but when it does, it is normal, even necessary to follow procedures. In addition, we receive dozens of parcels every week in return from La Poste, which is unable to identify the address indicated by the member. Maybe this will be your case, in which case, when La Poste sends us back your package, the Customer Service will contact you to verify your postal address. We will then be able to send you back your package, this second shipment being entirely at our expense, at no cost to the member. This is Round our commitments to our members.

This allows me to remind everyone of the importance of filling in the postal address field of your account as accurately as possible. I would also like to remind you that we do not sell your postal addresses, so they are not shared with anyone other than us and are only used to Confirm you your Prizes!

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