Hello , I'm in the same situation... 1 DVD sent on April 14 and still not arrived in the Vosges. The customer service tells me to wait but if it has "fallen off the truck" as they say in the jargon of the carriers I can probably mourn my prize: -( This being said it is my first MadWin prize - ñ no luck - but I have been playing on QuoVerbis for more than 4 years and I have always received my prizes Very friendly